Terms of Service

Applicable to cryptocurrency purchases instructed through the Altivest website ("Website").

Document control

Only an otherwise eligible Low Risk customer may purchase. Medium Risk (PROHIBITED) and High Risk (PROHIBITED) customers and industries are not accepted. Required checks must be complete before a purchase proceeds.

Customer-facing document. The issue date identifies this version; its application and any change notices are addressed in the relevant change section. Approval does not retrospectively change an earlier contract or processing notice.

1. Acceptance of Terms

1.1 Contracting company

Altivest

These Terms govern your access and use of the cryptocurrency purchase service ("Service") as provided by Altivest ("Altivest", "we", "us" or the "Company") through its Website.

"You" means the individual customer or, for an approved corporate account, the legal entity acting through its verified authorised representative.

The Company is incorporated in Ontario, Canada, under Ontario Corporation Number 1001148579, with FINTRAC registration reference C10001709. Its business and postal address is 300 Supertest Rd, North York, Ontario, M3J 2M2, Canada.

The FINTRAC reference is not the incorporation number. FINTRAC registration is not a licence, government endorsement or guarantee of a transaction.

Third-Party Banking and Payment Service

The banking and payment services made available to you for the purpose of funding cryptocurrency purchases may be provided by independent third-party financial institutions or payment service providers. Such services are subject to the separate terms and conditions of the relevant provider, which may require your acceptance and apply in addition to these Terms.

Unless expressly stated otherwise, Altivest is not the provider of such banking or payment services, and these Terms govern only the Service provided by Altivest.

1.2 Agreement and purchase disclosures

Before accepting these Terms, you should carefully review these Terms and all information relating to your proposed purchase. Before using the Service, you must expressly accept these Terms through the Website. We record the accepted version and your confirmation.

Accessing the Website, creating an account or completing identity verification does not constitute a purchase order or guarantee that any subsequent purchase instruction will be accepted or executed by the Company.

Before submitting a purchase order, you will have the opportunity to review and, where necessary, correct the information provided or decide not to proceed with the transaction.

The purchase-specific information presented before you commit forms part of the agreement for that purchase. This information includes the cryptocurrency and applicable blockchain network, the currency and payment method used to fund the purchase, the purchase price or applicable pricing methodology, any fees or charges, the conditions governing order acceptance and execution, and any applicable cancellation or refund rights.

These Terms, together with the transaction-specific information presented to and accepted by you, constitute the agreement governing each purchase. In the event of any inconsistency, the transaction-specific conditions shall prevail in respect of the relevant purchase, except where expressly stated otherwise or prohibited by applicable law.

Any separate terms governing services provided directly by third-party banking or payment service providers shall apply to those services and shall not modify the Company's obligations under these Terms.

We will make the applicable Terms and purchase confirmation available to you in a format that allows you to save and retain them for future reference. You are responsible for retaining your transaction, payment and settlement records and should promptly notify us of any suspected errors.

Any subsequent amendments to the Website or these Terms will not affect purchases already agreed upon, unless otherwise required by applicable law. Nothing in these Terms limits or excludes any rights or protections that cannot lawfully be waived or restricted.

1.3 Privacy

The Privacy Policy made available to you explains how we collect, use, disclose, retain and protect personal information. Acceptance of these Terms does not constitute consent to any processing of personal information for which separate consent is required under applicable law. Any separately required consent is obtained through the relevant notice and process.

2. Eligibility and Account

2.1 Identity, capacity and accurate information

Eligibility and approval are granted on a customer-specific basis and are not transferable.

Individuals

To access and use the Service, you must be at least 18 years old, have the legal capacity to enter into binding agreements and satisfy any additional eligibility requirements imposed under applicable law or by the relevant banking or payment service provider.

You must provide accurate, complete and up-to-date information and successfully complete any identity verification, due diligence or other compliance checks required by the Company or its service providers.

Entities

Corporate customers may access the Service subject to the Company's approval and any applicable restrictions imposed by the relevant banking or payment service provider. The Company may require verification of the entity's legal existence, ownership and control structure, business activities and the authority of any person acting on its behalf.

Where a purchase is made on behalf of a corporate customer, the relevant legal entity shall be deemed the purchaser, provided that the person submitting the purchase order is duly authorised to act on its behalf.

2.2 Geographic eligibility

The Service is primarily intended for customers residing or established in Canada, excluding Québec.

Customers residing or established outside Canada may be considered on a case-by-case basis, subject to applicable regulatory requirements and the Company's assessment of their eligibility. The Company will only accept such customers and provide the Service where legally permissible, including, where applicable, where the conditions governing Service provided at the customer's own exclusive initiative are satisfied. The Company reserves the right, at its discretion and subject to applicable law, to decline or discontinue the assessment of any application where the regulatory requirements, compliance obligations or associated costs are disproportionate to the nature, scope or anticipated value of the proposed business relationship.

You must provide accurate information regarding your country of residence or establishment and promptly notify the Company of any material changes. You must not circumvent geographic restrictions or otherwise misrepresent your eligibility to access the Service.

The fact that a cryptocurrency or blockchain network is legally available in your jurisdiction does not necessarily mean that the Company is authorised or otherwise permitted to provide Service involving that cryptocurrency or network in that jurisdiction.

2.3 Account security and permitted use

You are responsible for maintaining the confidentiality and security of your account credentials and authentication methods and must promptly notify the Company of any suspected unauthorised access or security breach. You must not permit any unauthorised person to access or use your account or attempt to circumvent the Company's security or verification procedures.

You may use the Service only for lawful purposes and on your own behalf or, in the case of a corporate customer, on behalf of the verified legal entity you are duly authorised to represent. You must not use the Service for any fraudulent or unlawful activity, including money laundering, terrorist financing, sanctions evasion or transactions involving undisclosed third parties.

2.4 Customer Verification and Risk Assessment

All customers must successfully complete the applicable Know Your Customer (KYC) or Know Your Business (KYB) verification procedures before accessing the Service. These procedures may include identity verification, proof of address, compliance questionnaires and screening against applicable sanctions, politically exposed persons (PEP) and adverse media databases. Corporate customers may also be required to provide information regarding their ownership, control, business activities and authorised representatives.

The Company assesses customer eligibility and associated risks on a case-by-case basis, taking into account the information provided, relevant third-party information, applicable regulatory requirements and its internal compliance and risk management policies.

Depending on the customer's circumstances, the nature of the proposed transaction or other relevant risk factors, the Company may conduct enhanced due diligence and request additional information or supporting documentation, including evidence of the source of funds (SOF) or source of wealth (SOW).

Customer information and verification status are subject to periodic review. The Company may require updated documentation or additional verification where circumstances change, new risks are identified or a significant period of inactivity has elapsed. Successful completion of previous verification procedures does not guarantee acceptance of subsequent purchase orders.

Where applicable verification or compliance requirements cannot be satisfactorily completed, the Company may refuse or suspend access to the Service or decline a purchase order in accordance with Sections 3.5 and 6.2.

The Company's risk assessments and classifications are conducted for internal compliance purposes and do not constitute determinations of unlawful conduct.

2.5 Restricted business activities

The Company does not provide the Service to customers engaged in certain industries or business activities that it considers incompatible with its regulatory obligations, risk appetite or internal compliance policies. The Company maintains a list of prohibited and restricted business activities, which may include regulated professional Service, certain financial Service, cash-intensive businesses, gambling, weapons-related activities and other sectors presenting heightened legal, regulatory or financial crime risks.

Only customers assessed as Low Risk and satisfying every other eligibility requirement may use the Service. Customers, industries and occupations classified as Medium Risk (PROHIBITED) or High Risk (PROHIBITED) are not eligible for acceptance. Once an industry or occupation prohibition is confirmed, we refuse acceptance; EDD, reduced limits or an alternative banking arrangement cannot provide an exception.

Eligibility is assessed based on the customer's actual business activities, including any ancillary or secondary activities, regardless of how those activities are described or classified. The Company may refuse to establish or maintain a business relationship where a customer operates in a prohibited sector, irrespective of whether the relevant activity is otherwise lawful or licensed.

These restrictions reflect the Company's internal risk management policies and do not imply that the relevant industries or activities are inherently unlawful.

2.6 Source of funds

Before processing a purchase that would cause a customer's cumulative purchases to exceed USD 10,000 (or its equivalent in another currency), the Company requires the submission and satisfactory review of bank statements covering the preceding three months before processing the relevant purchase. Purchases are calculated cumulatively throughout the customer relationship, regardless of the currency or payment method used.

The Company may require customers to provide information and supporting documentation regarding the source of funds or source of wealth used to finance their purchases, in accordance with applicable regulatory requirements and its internal compliance procedures, including before the above threshold is reached. Previous verification or approval does not exempt customers from subsequent compliance checks.

3. Purchase Service

3.1 What the service provides

Altivest provides a cryptocurrency purchase service through its Website, allowing eligible customers to purchase supported cryptocurrencies using funds transferred from an approved bank account. Purchases may only be funded by bank transfer.

The Service is currently limited to the purchase of USDT and USDC on the Ethereum network (ERC-20). Following receipt of the required funds and successful completion of applicable compliance and transaction verification procedures, the purchased cryptocurrency is transferred to the customer's verified self-custody wallet. Delivery to exchange-hosted or other third-party custodial wallets is not supported.

The Company does not provide cryptocurrency custody or hosted wallet Service, facilitate cryptocurrency-to-cryptocurrency exchanges, accept cryptocurrency deposits or offer customers the ability to sell cryptocurrency to the Company.

The Company may engage third-party financial institutions and service providers to facilitate payment processing, cryptocurrency conversion, settlement and compliance verification. Such arrangements do not relieve the Company of its obligations towards customers under these Terms or applicable law.

3.2 Purchase orders, pricing and charges

Purchases must be initiated through the Website. Available transaction limits may vary depending on the customer's eligibility, the relevant banking or payment service provider and applicable regulatory requirements.

Before submitting a purchase order, you will be presented with the applicable transaction details, including the cryptocurrency and blockchain network, purchase amount, exchange rate or pricing methodology, applicable fees and charges, and any relevant payment deadlines or transaction limits.

The transaction details will specify whether the quoted price is fixed or indicative, the conditions under which an order is accepted and the point at which the purchase price becomes binding. Submission of a purchase order does not, by itself, guarantee acceptance or execution by the Company.

Once a purchase order has been accepted and its price has become binding, the Company will not modify the agreed price, substitute the selected cryptocurrency or impose additional charges without your consent, except where otherwise permitted by applicable law or expressly provided in these Terms.

Upon completion of the purchase, the Company will provide a transaction confirmation setting out the relevant execution details, including the final amounts and applicable charges.

3.3 Bank funding and payment matching

You must fund your purchase using the bank account details and payment instructions provided through the Website. Payments must originate from a bank account held in the name of the verified customer, subject to any expressly permitted arrangements.

You are responsible for ensuring that the payment instructions are followed accurately, including the correct beneficiary details, payment amount and any required payment reference. The Company shall not be responsible for payments sent to incorrect accounts or otherwise misdirected as a result of inaccurate instructions provided by you, except to the extent that the Company has contributed to the error.

Joint-account funding is permitted only where the customer is a named account holder, both account holders complete full equivalent verification and satisfy the applicable eligibility requirements, and the banking provider permits the arrangement. Other third-party funding is prohibited. We will not execute a purchase funded from an ineligible account.

Funds will be considered received for the purposes of these Terms once they have been successfully credited to the bank account designated for the relevant purchase, including an account maintained by an authorised banking or payment service provider acting on behalf of the Company for that purpose. Receipt of funds does not, by itself, constitute acceptance or execution of a purchase order.

The Company may delay the processing of a purchase pending reconciliation of the payment with the relevant customer and purchase order, completion of applicable compliance checks or resolution of any payment irregularities. Such internal processing requirements do not, by themselves, affect the recognition of funds already received.

Where a payment is delayed, rejected, reversed or otherwise affected by a banking or payment service provider, the Company will take reasonable steps to investigate the matter and coordinate its resolution with the relevant provider, insofar as the matter falls within its contractual responsibilities or control.

Any resulting adjustments, cancellations or refunds will be handled in accordance with Sections 3.5 and 3.6 and applicable law.

3.4 Destination wallet and settlement

You must provide a valid wallet address compatible with the cryptocurrency selected for your purchase. The destination wallet must be a self-custody wallet lawfully owned or controlled by the verified customer. Transfers to wallets held or controlled by third parties, including custodial wallets operated by cryptocurrency exchanges, are not permitted.

Where the customer is a legal entity, the destination wallet must be controlled by that entity through its duly authorised representatives or other approved arrangements.

We verify that the destination satisfies our customer-control requirements and screen the wallet before every settlement. Any change to the destination must be verified and re-screened before use. We may request nonsecret evidence of control or relevant activity. A favourable screening result is not proof of ownership or a guarantee of safety, and a replacement address does not clear an unresolved concern.

Cryptocurrency will be transferred to the approved destination wallet only after receipt of the required funds and successful completion of all applicable verification, compliance and transaction processing requirements. Settlement times may vary depending on banking arrangements, service provider availability, blockchain network conditions and other relevant circumstances.

Settlement shall be deemed completed when the purchased cryptocurrency has been successfully transferred to the approved destination wallet and the relevant transaction has received the number of blockchain confirmations required by the Company. The Company will provide the relevant transaction details, including the transaction hash, where available.

You are responsible for ensuring the accuracy of the wallet address and compatibility of the destination wallet with the selected cryptocurrency and applicable network.

3.5 Holds, refusals and cancellations

The Company reserves the right to suspend, delay, refuse or cancel a purchase order where required by applicable law, regulatory obligations, compliance requirements or its internal risk management procedures. Such measures may also be taken where the Company reasonably suspects fraud, unlawful activity, misrepresentation, a breach of these Terms or other circumstances that may expose the Company or its service providers to material legal, regulatory or financial risks.

Where a transaction is suspended or subject to further review, the Company may request additional information or supporting documentation before determining whether to proceed. The Company will seek to resolve such matters within a reasonable timeframe and will communicate relevant information to the customer to the extent permitted by applicable law.

You may request the cancellation or correction of a purchase order by contacting the Company before the purchase has been executed. Where the purchase order has not yet been accepted by the Company, you may withdraw it without incurring any cancellation charges. Once a purchase order has been accepted, cancellation is subject to the Company's agreement, unless otherwise provided by applicable law or the purchase-specific conditions expressly accepted by you. Following execution of the cryptocurrency purchase, cancellation will generally no longer be possible. Where the Company agrees to cancel a purchase for which funds have already been received, any refund will be processed in accordance with Section 3.6, subject to applicable legal and compliance requirements.

3.6 Return of funds and errors

Where a purchase is cancelled, refused or cannot be completed, any funds received by the Company that are due to be returned will be refunded without undue delay, subject to applicable legal and regulatory requirements.

Refunds will ordinarily be made to the original bank account from which the payment was received. The Company may require additional verification or supporting information before processing a refund and may use an alternative refund method where necessary and legally permissible.

Any applicable cancellation charges, transaction costs or deductions must have been disclosed to the customer and be permitted under the applicable contractual terms and law. The Company will provide the customer with information regarding the amount refunded and any applicable deductions.

You should promptly notify the Company of any duplicate payments, incorrect transfers or other suspected transaction errors so that they can be investigated and, where appropriate, corrected.

4. Risks and Responsibilities

4.1 Cryptocurrency risks and no financial advice

Purchasing and holding cryptocurrencies involves financial, technological and regulatory risks, including the potential loss of all or part of the amount invested. Although USDT and USDC are designed to maintain a value equivalent to the US dollar, their value, liquidity and redeemability are not guaranteed. Their stability depends on factors including the financial condition of their respective issuers, the management and availability of reserve assets, market conditions and the functioning of the underlying blockchain infrastructure. The legal and regulatory treatment of cryptocurrencies, including stablecoins, varies across jurisdictions and may change over time. Cryptocurrencies may not benefit from the protections applicable to traditional currencies, bank deposits or other regulated financial products, including deposit insurance or statutory compensation schemes.

The availability of a cryptocurrency through the Service does not constitute a representation that the asset is approved, guaranteed or endorsed by any regulatory authority. Altivest does not issue USDT or USDC and does not independently guarantee their value, liquidity or redemption. Any rights against the relevant issuer, including potential redemption rights, are governed by the issuer's applicable terms and legal framework.

Altivest does not provide investment or financial advice, and the availability of any cryptocurrency through the Service does not constitute a recommendation or representation of its suitability for your circumstances. You are responsible for assessing the risks associated with your purchase and seeking independent professional advice where appropriate.

Cryptocurrency transactions may also be affected by network congestion, technical failures, cybersecurity incidents, changes to blockchain protocols or other circumstances beyond the Company's reasonable control. Transfers to incorrect or incompatible wallet addresses may result in permanent loss, and recovery cannot be guaranteed.

4.2 Instructions, security and scam prevention

Before submitting a purchase order, you are responsible for reviewing and confirming the accuracy of the transaction details, including the selected cryptocurrency, blockchain network and destination wallet address.

You must ensure that your purchase is made voluntarily and for your own account or, in the case of a corporate customer, on behalf of the verified legal entity you are duly authorised to represent. You must promptly notify the Company if you suspect fraud, coercion, unauthorised access or any attempt by a third party to influence or redirect your transaction. As part of the purchase process, you will be required to expressly confirm that you are acting voluntarily and that you have read and accepted these Terms. The Company may retain records of these confirmations for compliance and evidentiary purposes.

The Company may conduct additional verification where it identifies potential fraud, coercion or unauthorised activity, including by contacting you through previously verified communication channels. The Company does not provide ongoing monitoring or security Service in relation to self-custody wallets following settlement.

Nothing in these Terms limits any rights or remedies available to customers under applicable law in cases involving fraud or unauthorised transactions.

Be cautious of third parties, including purported financial advisers, online contacts or customer support representatives, who provide wallet addresses, promise guaranteed returns, request secrecy or demand additional payments to release or recover funds.

If you suspect fraudulent activity, contact the Company immediately through its official communication channels. Altivest personnel will never request your private keys, seed phrases or passwords, ask you to grant remote access to your device to circumvent security checks, or instruct you to conceal information from your bank or other financial service providers.

4.3 Liability and Limitations

The Company is responsible for performing its obligations under these Terms with reasonable care and diligence, subject to applicable law.

To the fullest extent permitted by applicable law, the Company shall not be liable for losses arising from:

(a) fluctuations in the value, liquidity or redeemability of cryptocurrencies, including changes affecting their issuers or underlying reserves;

(b) failures, interruptions, congestion or other disruptions affecting blockchain networks, banking infrastructure or independent third-party service providers, to the extent such events are beyond the Company's reasonable control;

(c) incorrect or incompatible wallet addresses, loss of private keys or other errors attributable to the customer or persons acting on the customer's instructions; or

(d) unauthorised access, fraud or other misconduct by third parties, except to the extent that the loss results from the Company's own breach of these Terms or failure to exercise reasonable care.

The Company shall not be liable for indirect or consequential losses, including loss of anticipated profits or business opportunities, to the extent permitted by applicable law.

Nothing in these Terms excludes or limits the Company's liability for fraud, wilful misconduct, gross negligence or any other liability that cannot lawfully be excluded or limited. Nor do these Terms affect any mandatory rights or remedies available to customers under applicable consumer protection legislation.

5. Intellectual Property

All intellectual property rights in the Website, including its content, design, software, trademarks, logos and other materials, are owned by or licensed to the Company and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable right to access and use the Website and its content solely for the purpose of accessing the Service in accordance with these Terms.

You may not copy, reproduce, modify, distribute or commercially exploit any content or materials belonging to the Company without its prior written consent, except as permitted by applicable law or these Terms.

Nothing in these Terms restricts your right to retain and use copies of your contractual documents, transaction confirmations and other records relating to your purchases.

6. Modification and Termination

6.1 Changes to the Terms and version application

The Company may amend these Terms from time to time to reflect changes in its Service, business operations, regulatory requirements or applicable law.

Any material amendments will be communicated to customers within a reasonable period before taking effect, unless an earlier implementation is required by law or justified by security or other urgent circumstances.

The updated Terms will be made available through the Website, and customers will be required to accept the applicable version before submitting any subsequent purchase order.

Unless otherwise required by applicable law or expressly agreed between the parties, amendments will not apply retrospectively to purchases already accepted or affect rights and obligations accrued under a previous version of these Terms.

6.2 Suspension, termination and outstanding activity

The Company may suspend, restrict or terminate access where reasonably justified by a breach, incomplete verification, ineligibility, suspected fraud, unlawful activity or material security or compliance concerns. The following outcomes are mandatory under our acceptance rules. If a customer previously accepted as Low Risk presents an increase in risk, further purchases and cryptocurrency releases remain suspended during required EDD. If the final assessment remains Medium Risk (PROHIBITED) or High Risk (PROHIBITED), we terminate the account and relationship. Resumption is possible only after an approved Low Risk outcome and satisfaction of all other conditions. Smaller limits, additional monitoring or provider consent do not permit service at a final prohibited rating.

Where appropriate, the Company may request additional information or documentation and suspend access to the Service pending the completion of its assessment.

You may request the closure of your account at any time by contacting the Company.

The Company will provide notice of suspension or termination, including the reasons where appropriate and legally permissible. Certain information may be withheld where disclosure would be prohibited by law or compromise an ongoing compliance or security investigation.

6.3 Questions, complaints and legal rights

Contact us for any questions, suspected errors, cancellation, closure requests or complaints. Include your customer/order reference, what happened and the outcome sought. Do not email passwords, private keys or unnecessary sensitive documents; request the approved secure channel for supporting evidence.

The Company will review your request, investigate the relevant circumstances and provide a response within a reasonable timeframe, in accordance with applicable legal and regulatory requirements.

If your request cannot be resolved satisfactorily, you remain entitled to pursue any remedies available under applicable law, including referring the matter to a competent regulatory authority or court.

Requests relating to personal information will be handled in accordance with the Privacy Policy and applicable data protection legislation.

7. Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with the Service shall be governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Subject to any mandatory rights of consumers under applicable law, the courts of Ontario shall have jurisdiction over disputes arising out of or in connection with these Terms or the Service.

Nothing in this provision limits any right of a customer to rely on mandatory consumer protection laws or jurisdictional rules that cannot lawfully be excluded by agreement.